Returns & Refunds Policy
Holdon Bags Returns & Refunds Policy
Last Updated: May 26 2023
At HoldOn, we want to ensure that you are 100% satisfied with our products.
The following policy applies to any order cancellations, replacements or refunds, as applicable. We can only provide order cancellations, replacements or refunds to orders that originated on our storefront at holdonbags.com.
Cancellation by Customer
You can cancel your upcoming order at any time before the charge date - once the order has been charged and processed we will be unable to cancel the order.
We'll send you a renewal reminder email 3 days prior to your charge date so you have some time to confirm the order and double check the shipping address; any changes made to the account after the charge date will only reflect on future orders.
You can cancel your order by logging into your account and skipping it, pushing back the order date, or by contacting us.
Cancelling your subscription affects future orders only, so you will be responsible for all orders processed before the cancellation.
Cancellation by HoldOn
In the event a product is out of stock, has errors in pricing or of any unforeseen discrepancy, orders may not be processed and you will be notified. HoldOn reserves the right to cancel any order for any reason with notification of the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse or manipulation of any of HoldOn's cancellation, replacement and return policy or process.
REPLACEMENT AND REFUND POLICY
We want you to love your HoldOn products and offer a hassle-free return policy on any product that doesn’t live up to your expectations. We’re happy to accept returns within 60 days from the delivery date for a full refund.
We do not issue refunds on large orders, or past 60 days after an order has been marked delivered by the shipping carrier.
If for any reason you aren’t satisfied with your purchase, send us an email to firstname.lastname@example.org and we’ll get the return process started.